Are your products safe? Are you sure?
As a manufacturer, you know that you have a legal duty to provide a reasonably safe product. But do you know that inadequate warnings or poor instructions can make an otherwise sound product defective?
Do you export your products? If you do, your warnings and instructions are critical—to obtain the CE mark or gain ISO 9000 certification, you must include adequate instructions for proper use of your product.
Coronado Consulting Services can help you make sure that your warnings, instructions, and other product literature are as carefully designed as the product itself. Over more than thirty-five years, I have helped over a hundred companies improve their warnings and instructions. Whether you manufacture consumer products or industrial machinery, I can help.
I will meet with your product development team to analyze the use environment of your product and find the best ways to identify and address potential hazards in your product. I will conduct a literature search for the hazard-related litigation history of similar products. You will receive a report with concrete recommendations for a comprehensive risk-management strategy.
I will review and evaluate your current warnings, both on the product itself and in the accompanying product literature. Do they meet applicable standards? Do they address the appropriate hazards? Are there the right number? (Many products have more than they need!) Are they clear?
I will work with you to develop warnings that meet standards and protect your users. Services include drafting appropriate wording, choosing appropriate pictorials, designing the layout, and developing testing protocols.
I will review your operation, installation, and maintenance manuals and provide a comprehensive written report with recommendations for improvements. My critique covers all aspects of manual design—format, organization and content, use of language, use of graphics, and safety information.
I will deliver on-site training to your technical publications group to enable them to develop state-of-the-art product literature to accompany your products. Training will be customized to your product line and can incorporate examples from current manuals and other literature.